Term Conditions Page

True Christian Matrimonials (“True Christian Matrimonials”, “TCM”, “we”, “us”, “our”) operates a Christian matrimonial platform via mobile applications, websites, and related services (collectively, the “Platform”). By accessing, browsing, scrolling, clicking, registering, creating a profile, or otherwise using the Platform, you enter into a legally binding electronic contract with us under the Zambia Electronic Communications and Transactions Act, 2021 and other applicable laws in your jurisdiction.

You do not need to sign a physical document; digital consent indicated by clicking “Register”, “I Agree”, or continuing to use the Platform is legally enforceable. If you do not agree with any part of these Terms, the Privacy Policy, Community Guidelines, Child Safety Policy, or any other referenced documents, you must stop using the Platform immediately and delete your account. Continued use constitutes unconditional acceptance of these Terms.

We reserve the right to modify, update, or replace these Terms at any time. Material changes will generally be announced with at least 30 days’ notice via email, in app banner, or other reasonable means. If you do not agree to the revised Terms, you must stop using the Platform and delete your account. Your continued use after the effective date of changes constitutes acceptance of the updated Terms.

True Christian Matrimonials is a faith based matrimonial platform designed to facilitate biblical courtship leading to covenant marriage between one man and one woman. It is not a dating app, social network, chatroom, ministry marketplace, fundraising platform, or general friendship network. Every feature (search, messaging, interest indicators, pastor connect, events) is designed solely for evaluating potential marriage partners.

You may use the Platform to:

• Create a genuine profile to seek a lifelong Christian marriage partner.

• Communicate respectfully with serious, verified members.

• Involve parents, pastors, or mentors in your discernment process.

• Participate in virtual or church hosted matchmaking events coordinated through the Platform.

You may not use the Platform to:

• Engage in casual dating, hookups, flirting, or sexually suggestive interactions.

• Promote polygamy, polyamory, open relationships, or similar arrangements.

• Seek or promote same sex matches according to the doctrinal position of the Platform.

• Conduct commercial activity, including agency matchmaking, selling products or courses, fundraising, or marketing ministries or businesses.

• Proselytize non Christian religions or attack other denominations.

By using the Platform, you represent and warrant that:

• You are a natural person, not a company, agency, ministry, or other organization.

• You are legally capable of entering into a binding contract and of marrying according to the laws of your jurisdiction and, where applicable, Zambian law.

• You are at least 18 years old and in any case at or above the minimum legal marriageable age in your jurisdiction; if your local law sets a higher age, that higher age applies.

• If male, you are at least 21 years old, and if female, at least 18 years old, in line with the Zambia Marriage Act (Cap 50), unless superseded by stricter local law.

• You are single, widowed, divorced, or legally separated and not in a subsisting marriage or marriage like relationship.

• If divorced, you hold a valid divorce decree; if widowed, a spouse’s death certificate; if “awaiting divorce”, you agree not to initiate romantic contact until the divorce is legally finalized.

• You are a professing Christian, personally accepting Jesus Christ as Lord and Saviour, believing in the authority of Scripture, and affirming marriage as a lifelong covenant between one man and one woman.

• You are not under any court order, guardianship, mental incapacity, probation, immigration restriction, or similar limitation that legally prohibits marriage.

We may request documentary evidence (ID, divorce decree, death certificate, pastoral letter, etc.) and may refuse or terminate membership if eligibility is not satisfied or verified.

Registration typically involves:

• Email or phone verification via one time password (OTP) (no VoIP numbers where restricted).

• Completion of a basic profile (name, age, gender, church, denomination, country).

• Upload of a recent, modest, solo photograph (preferably taken within the last 3 months).

• Upload of government issued identification (e.g., NRC, passport, driver’s licence) for age and identity verification.

• Optionally, upload of a pastoral or church letter of good standing.

• Explicit acceptance of these Terms, the Privacy Policy, and all referenced policies via unticked checkboxes and an “I Agree” action.

Profiles are subject to manual and/or automated review and may take 24–48 hours or more to approve. We may use tools to detect fake or AI generated images, duplicate accounts, or inappropriate content, and may contact churches or referees to verify information.

We may operate a tiered verification system (for example, email/phone verification, ID verification, pastoral verification, and optional background checks) and may require certain levels of verification (e.g., for premium users, divorced/widowed users, clergy, or international matches). Refusal to participate in mandatory verification may result in limitations, suspension, or rejection of the account.

You are solely responsible for:

• Maintaining the confidentiality of your login credentials.

• Using a strong password (e.g., at least 12 characters with a mix of letters, numbers, and symbols).

• Enabling two factor authentication (2FA) if available.

• Logging out after each session, especially on shared or public devices.

You must notify us immediately (within a reasonable time) if you suspect unauthorized access to your account so we can freeze or secure it. Until you notify us, you remain responsible for activities conducted under your credentials.

Each person may have only one account. Duplicate or impersonating accounts may be suspended or permanently banned without refund.

You are responsible for all information, photos, videos, and other content you submit or display (“User Content”). You agree that:

• All information is truthful, accurate, and up to date, including age, marital status, education, occupation, and church involvement.

• Photos are recent, clear, modest, and primarily solo; no nudity, sexually suggestive poses, or inappropriate dress.

• You will not include direct contact details (phone, email, social handles, website) in your visible profile fields.

• You will not post content featuring minors for safety and privacy reasons.

We may edit, reject, or remove User Content that violates these Terms or applicable law, and may suspend or terminate accounts for serious or repeated violations.

When communicating with other members, you agree to:

• Maintain a respectful, marriage oriented tone.

• Avoid harassment, threats, hate speech, or discriminatory language.

• Not request or send sexually explicit content or engage in obscenity.

• Not request money, gifts, airtime, or financial support.

• Not pressure or manipulate others into rapid commitments or secret meetings.

We may monitor, review, or log communications (in line with the Privacy Policy and applicable law) to investigate abuse, enforce rules, and ensure safety, while respecting confidentiality and legal limits.

You are strictly prohibited from using the Platform for:

• Child sexual abuse material (CSAM) or any involvement with minors.

• Fraud, scams, impersonation, or misrepresentation (including marital status).

• Promotion of violence, hatred, or discrimination.

• Dissemination of malware, phishing, or other harmful technical acts.

• Any activity that violates law, infringes third party rights, or damages our reputation or that of partner churches.

We maintain a zero tolerance policy towards CSAM and will report suspected cases to appropriate law enforcement and child protection authorities.

Basic registration and limited use may be offered free of charge, while extended features (such as increased contacts, advanced search, video chat, pastoral consults, or background checks) may be available through paid subscriptions or one time fees (“Premium Services”).

By purchasing any Premium Service, you agree that:

• Pricing, billing intervals, and benefits are as displayed in the app or on the website at the time of purchase.

• Subscriptions may automatically renew at the then current rate unless you cancel within the timeframe and method specified in the Platform.

• Payments are processed via third party payment gateways, and you authorize those providers to charge your chosen payment method.

• Except where required by law or explicitly stated otherwise, fees are non refundable once a billing period has begun.

We may adjust prices or features from time to time, effective from the next billing cycle, with reasonable notice where feasible.

The Platform, including its design, logos, trademarks, text, graphics, software, and other content (excluding User Content), is owned or licensed by True Christian Matrimonials and is protected by intellectual property laws.

You are granted a limited, non exclusive, non transferable, revocable licence to use the Platform for its intended matrimonial purpose. You may not:

• Copy, modify, distribute, sell, or lease any part of the Platform.

• Reverse engineer or attempt to extract source code, except where explicitly permitted by law.

• Use our trademarks, logos, or branding without prior written consent.

You retain rights in your own User Content, but grant us a worldwide, non exclusive, royalty free licence to host, display, and use such content solely to operate and promote the Platform in line with these Terms and the Privacy Policy.

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms and is incorporated by reference.

Key points include:

• Compliance with applicable data protection laws, including the Zambia Data Protection Act, 2021, and where relevant, international standards.

• Collection of identity, contact, profile, faith, and technical data necessary for matchmaking and platform security.

• Use of encryption, access controls, and other safeguards to protect data.

• Your rights to access, correct, delete, object to processing, and request data portability, subject to legal limitations.

By using the Platform, you acknowledge that your data may be processed and, where necessary, transferred across borders under appropriate safeguards as explained in the Privacy Policy.

The Platform may integrate or link to third party services such as payment gateways, analytics providers, communication APIs, or church/ministry sites.

• These third parties are independent controllers or processors with their own terms and privacy policies.

• We are not responsible for their content, actions, or data practices, and you should review their terms before engaging with them.

Your use of third party services is at your own risk and subject to their terms.

You may delete your account at any time through the Platform or by contacting support, subject to identity verification. Account deletion is typically irreversible and may result in permanent loss of messages, matches, and profile data, except where limited retention is required by law.

We may suspend, restrict, or terminate your account, with or without prior notice, if we reasonably believe that you have:

• Violated these Terms, the Privacy Policy, or any policy referenced herein.

• Provided false or misleading information or engaged in fraud or impersonation.

• Misused the Platform, harassed others, or engaged in illegal or harmful conduct.

• Failed or refused required verification, or are otherwise ineligible.

In case of termination for cause, any fees already paid may be forfeited, unless otherwise required by law.

We may maintain limited records as necessary to protect our rights, support investigations, or comply with legal obligations.

To the fullest extent permitted by law, the Platform and services are provided on an “as is” and “as available” basis.

True Christian Matrimonials:

• Does not guarantee that you will find a spouse, that any relationship will result in marriage, or that any marriage will be successful.

• Does not independently verify all information provided by users and cannot guarantee the authenticity, character, or intentions of any member.

• Does not provide professional legal, psychological, or pastoral advice; you are encouraged to seek independent counsel and church guidance.

We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non infringement, except where such disclaimers are not permitted by law.

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, data, reputation, or emotional distress, arising out of or related to your use of the Platform.

• We are not responsible for actions, omissions, or misrepresentations by other users, including fraud, harassment, or conduct during offline meetings.

• Our aggregate liability to you for all claims arising from or related to the Platform and these Terms is limited to the total amount you have paid to us for Premium Services in the twelve (12) months preceding the event giving rise to the claim, or a reasonable fixed cap where allowed.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law (for example, for fraud or willful misconduct).

You agree to indemnify, defend, and hold harmless True Christian Matrimonials, its directors, officers, employees, agents, and partners from and against any claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of these Terms or any policy referenced herein.

• Your misuse of the Platform or violation of any law or third party rights.

• Your User Content or communications with other members.

• Any dispute, claim, or issue between you and another user, church, or third party.

This indemnity applies to the extent permitted by law and does not reduce any mandatory consumer protections or rights you may have.

For users primarily associated with Zambia, these Terms and any disputes arising out of or relating to them are governed by the laws of Zambia, without giving effect to conflict of law principles.

Users in other countries remain subject to mandatory local consumer or data protection laws, but contractual issues relating to the Platform may still be governed by Zambian law where permitted.

We encourage members to first contact our support team to attempt to resolve any issues informally.

If a dispute cannot be resolved amicably within a reasonable period, it may be submitted to:

• Negotiation and/or mediation, where both parties agree; and

• Failing that, to the courts or an agreed arbitration mechanism in Zambia, in line with applicable arbitration laws and any separate arbitration agreement.

Nothing in this section prevents either party from seeking immediate injunctive or equitable relief in a court of competent jurisdiction to protect its rights or data.

By using this Platform, you acknowledge that it is operated on explicitly Christian doctrinal principles, including:

• Belief in the authority of the Bible and the lordship of Jesus Christ.

• Definition of marriage as a covenant between one man and one woman.

• Emphasis on honesty, modesty, purity, and respect in all interactions.

You agree not to use the Platform to promote teachings, practices, or content fundamentally contrary to these core principles, such as alternative definitions of marriage or anti Christian doctrines. We may restrict or remove accounts that actively undermine the faith basis of the Platform.

• Entire Agreement: These Terms, together with the Privacy Policy and any other referenced policies, constitute the entire agreement between you and True Christian Matrimonials regarding the Platform and supersede any prior agreements or communications.

• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

• No Waiver: Failure by us to enforce any right or provision shall not constitute a waiver of that right or provision.

• Assignment: You may not assign or transfer your account or any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.

• Language: These Terms may be provided in multiple languages; the English version will prevail in case of conflict.

For questions, complaints, or legal notices related to these Terms, you may contact:

True Christian Matrimonials

Registered Company Name, if any

Email: support@truechristianmatrimonials.com

Privacy/Legal: legal@truechristianmatrimonials.com